Chat Interface & Layout

This section explains how the livechat appears from the customer's perspective after the configuration is applied.

Help Center

When the Help Center is enabled in the web widget settings, customers will see a Help Center section when opening the chat. This section displays available articles that customers can read before or during a conversation to find answers quickly.

Pre-chat Form

Since the pre-chat form is activated, customers will be asked to fill out the form before starting a conversation with the bot.

After submitting the form, the chat interface will appear.

Chat Suggestions

Because chat suggestions are also enabled, customers can select one of the available suggestions to quickly start the conversation, or type their own message in the chat input field.

Campaign

Active campaigns appear in the chat widget as highlighted messages, helping customers discover promotions or special offers before starting a conversation.

Announcement

Announcements are shown in the chat widget to inform customers about important updates or notices related to the service.