Event: Rate Limited

Overview

The Rate Limit event is triggered when the bot reaches its rate limit threshold. This event allows automation rules to be executed whenever the limit is reached, ensuring that customers are informed about high traffic and potential delays in response time.

Conditions

This rule is applied at the workspace level. Therefore, no additional conditions are currently required.

Actions

Actions define what happens when the conditions are met.

Send Message

Sends an automatic message to customers when the rate limit is reached, informing customer that there may be delays due to high traffic. This helps set expectations and reduces the likelihood of customers feeling ignored.

Example

Scenario

Ensure customers are informed that there's high traffic.