Overview

Notifications are communication tools that provide real time awareness of new or assigned chats, deliver system updates such as export completion, help agents prioritize urgent tasks like complaints or high-priority inquiries, and support internal collaboration by alerting agents when they are mentioned in whispers or when chats are taken over.

Notifications Preferences

To ensure you stay informed and responsive, AskYura provides two types of notification delivery. You can customize your experience by enabling Sound & Desktop alerts for immediate audio or Email & In-App notifications to keep track of important updates directly within the platform interface.

Sound & Desktop

Sound & Desktop Notification is a notification type that plays an audible alert on the agent's device when an important event occurs, helping agents notice incoming chats, assignments, or updates instantly while working.

Email & In-App

Email & In-App Notification is a notification type that sends email alerts related to in-app events, ensuring you stay informed about important updates, such as assignments or system processes, even when you aren't actively using the application.

To set notification preferences, you can access it via the popup notification and click the gear icon or you can also set it from your profile. Learn how to set the notification from Notification Preferences Page.