Help Center
The Help Center allows you to give customers quick access to information and is typically used for FAQs. Once enabled, a dedicated section appears in your widget, where users can search or browse the content you've created.
How to Setup Help Center
Turn on Enable Help Center, then build your content in the Help Center Content panel. There are two ways to manage this content, switchable via the Visual and Advanced tabs. Both tabs stay in sync: if you upload or edit a JSON file in the Advanced tab, the Visual builder updates to reflect it, and if you configure your Help Center in the Visual tab, the system generates the matching JSON behind the scenes.
Help Center topic configuration also controls contextual forms. Specifically, the Pre-Chat Form handles chats initiated outside of the Help Center.
Visual Editor
The Visual tab lets you build your Help Center directly through the dashboard UI, without writing any JSON.
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Click the + next to Categories to add a new category, filling in its name, key, and description.
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Select a category to see its list of pages. Click New Page to add a page. You can drag pages to reorder them, and use the ... menu to edit, hide, or delete a page.
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Clicking New Page adds a new row named Untitled Page. It defaults to Hidden until you configure and make it visible.
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Click the page to open its configuration panel. Set its Name, Key, and Description, and toggle Visible on Category Page to control whether it appears on the main Help Center page or is only reachable via a page link. Use Add Content under Body and Footer to add elements such as Markdown text, buttons, iframes, or links to other Help Center pages.
Advanced Editor
The Advanced tab lets you manage your Help Center content as raw JSON, either by uploading a file or editing it directly in the built-in text editor.
Download & Edit the Template
Click the Download Template button to get a document template that follows the correct format.
You can also edit the file based on your needs. Make sure to follow the structure outlined in Help Center Schema for consistency and correct display.
Import Your File
Once you've finished editing the template, import it back to the system and you can see the preview of your file in the built-in text editor. Please note that only files in .json format are supported.
Edit Directly in the Text Editor
You can also manage and update your Help Center content by editing the JSON directly in the built-in text editor. This method is perfect for small or quick updates without leaving the dashboard.
