Overview
After completing the setup and configuration, and once customers begin interacting with you, it's important to understand the details and the direct impact of those interactions. Through this menu, you can view data, statistics, and performance metrics across various aspects of your workspace.
The Reports feature helps you understand things such as:
- How many issues have been resolved within a specific time period
- How accurately your bot answers questions
- How many customers interact with your bot each day
- What problems or complaints occur most frequently
All this information is presented in an easy-to-read format, allowing you to evaluate and improve the performance and effectiveness of your bot.
Available Reports
The Reports menu consists of the following sections:
| Report | Description | Page |
|---|---|---|
| Resolution Report | Summary of interactions handled by human agents and AI agents, including conversations, handovers, and takeovers | Resolution Report |
| Bot Performance | AI agent performance metrics across auto-pilot and co-pilot modes, including response quality and usage stats | Bot Performance |
| Conversation Traffic | Volume and traffic patterns showing conversations per day/week/month, peak hours, and unique customers | Conversation Traffic |
| Complaints Report | Customer complaints and negative feedback about human agent or AI agent responses | Complaints Report |
| Bot Satisfaction | Internal feedback from human agents about AI agent response quality, tone, and accuracy | Bot Satisfaction |
The Resolution Report is marked with an Experimental badge. This means the report is still being refined and its metrics or layout may change in future updates. You can still use it to review resolution data, but keep in mind that some aspects may evolve over time.
Common Filters
Most reports in AskYura share a set of common filters that help you narrow down the data you're viewing. You can find these filters at the top of each report page:
- Date Range — Select a specific start and end date to view data for a custom time period.
- Duration — Quickly filter by preset time windows such as the last 7 days, 30 days, or other predefined periods.
- Channel — Filter data by communication channel (e.g., Live Chat, WhatsApp) to see how each channel is performing.
- Labels — Filter by labels applied to your bots or conversations to focus on specific topics or categories.
These filters apply across the Analytics reports (Resolution Report, Bot Performance, Conversation Traffic, and Complaints Report). The Complaints and Bot Satisfaction pages have their own specialized filters — see each page for details.
Data Freshness
Report data is not real-time. There may be a short delay between when an interaction occurs and when it appears in the reports. For the most accurate view, check reports after some time has passed since the interactions you want to review.
Exporting Data
Some reports allow you to export data for further analysis or record-keeping. Look for the export option within each report page to download the data you need.
Getting the Most Out of Reports
The Reports feature in AskYura helps you easily track and evaluate chatbot performance without requiring technical expertise.
From monitoring performance, understanding user behavior, to identifying areas for improvement, everything is available in one neat and visualized place.
Here are some tips:
- Review regularly — Make it a habit to check your reports at least weekly. This helps you spot trends early and respond before small issues grow.
- Cross-reference reports — Use the Analytics report for quantitative metrics and the Complaints and Bot Satisfaction reports for qualitative feedback to get a complete picture.
- Act on insights — When reports reveal knowledge gaps, update your Knowledge Base. When they reveal bot behavior issues, adjust your bot settings in General.
- Track improvements — After making changes, revisit reports to confirm that your adjustments are having a positive effect.
So, make it a habit to review these reports regularly. This way, you can maintain the quality of your chatbot interactions and ensure an optimal user experience.
