Settings
Audit Log
The Audit Log provides a detailed record of user activity.
Audit Log Overview
The Audit Log page displays a chronological list of all tracked activities. By default, the log shows entries from the last 7 days.
Filters
At the top of the page, you can refine the displayed entries using the following controls:
| Filter | Description |
|---|---|
| Date Range | Select a start and end date to view entries within a specific period. The default range is 7 days |
| Action Type | Filter entries by the type of action performed (e.g., created, updated, deleted) |
| Reset | Click the reset button to clear all filters and return to the default view |
Table Columns
The audit log table displays the following information for each entry:
| Column | Description |
|---|---|
| Category | The area or module where the action occurred (e.g., Login, Logout) |
| Entity | The specific role that was affected |
| Action | The type of action performed (e.g., Login, Logout) |
| Modified By | The human agent who performed the action |
| Occurred At | The date and time when the action took place |
| Source | The origin of the action (IP Address) |
Use the Entries per page control at the bottom to adjust how many entries are displayed, and navigate between pages using the pagination controls.
Using the Audit Log
The Audit Log is valuable for several purposes:
- Security monitoring — Track who made changes to critical settings such as bot configurations, assignment rules, or user permissions.
- Troubleshooting — When something stops working as expected, check the audit log to see what was recently changed and by whom.
- Compliance — Maintain a record of all system changes for internal audits or regulatory requirements.
- Team oversight — Monitor team activity to ensure that changes align with your operational procedures.
Review the Audit Log regularly, especially after unexpected behavior in your workspace. The log can help you quickly identify the root cause of issues by showing the most recent changes.
